User accounts – general info

by | Jan 5, 2016

Here are some key points to keep in mind about Grand View website user accounts:

  • Accounts were originally created one per household.
  • Accounts can be created for anyone, just ask for an account using the Contact the Board form on this website.
  • We do not have everyone’s email address, therefore some of the user accounts were created with dummy email addresses. You can update your email address on your profile page; that is the same page where you can change your password to anything you want it to be.
  • The automation that will send you your password depends on your email address. If we don’t have your email address, this function will not work for you. Use the Contact the Board form instead.
  • If you have a new email address and want us to use it, you have to tell us what it is. You can do this by updating your profile.
  • If you have more than one email address, you need to remember which one you use for the website if you want to use the password reset automation.
  • If you don’t remember what that is, request it using the Contact the Board form. After you get it, you should change your password and your verify your correct email address.

Requesting website access – new user account

by | Jan 4, 2016

The Board Secretary or the website administrator can create new user accounts. A user account is also known as a user ID or a username.

Just ask for one using the Contact the Board form on this website. User accounts are for members of The Grand View Estates Association and allow access to private areas of the website intended just for our HOA members.

  • We will set you up with a user ID or just ask for the user ID you prefer.
  • We will send you an email using the email address you give us. Use the new user ID and the temporary password from the email to log in.
  • Next, you should change your password to something you will remember.

How do I change my email address for the Grand View website?

by | Nov 16, 2015

  • Login to the website like you normally do
  • Near the upper right-hand corner of the screen, point to the ‘Howdy’ message (e.g ‘Howdy, Don Jenkins’)
  • From the menu that appears, click on ‘Edit My Profile’
  • Scroll down to the Email Address (required) field and enter the email address you want to use with this website.
  • Click the blue ‘Update Profile’ button at the bottom of the page.

How do I change my password?

by | Nov 16, 2015

If you forgot your password, but you know your username or you know that we have your correct email address:

  • Click on Login from the main menu
  • Click on ‘Lost your password’
  • Enter your username or email address and click ‘Get new Password’
  • Look in your email Inbox for the email we will send you and follow the instructions inside

If you know what your password is:

  • login to the website like you normally do
  • near the upper right-hand corner of the screen, point to the ‘Howdy’ message (e.g ‘Howdy, Don Jenkins’)
  • From the menu that appears, click on ‘Edit My Profile’
  • Scroll down to the Account Management section and click the ‘Generate Password ‘button.
  • You can use the password that is created for you or blank it out and then change it to whatever you want.
  • If you enter your own password, use a combination of upper and lower case letters, numbers, and special characters like !@#. A message will guide you if you enter something wrong.
  • A password strength message will appear below the password you type in. If the password you enter is too easy to crack, you will be required to confirm the use of a weak password by checking  the ‘Confirm use of weak password’ box (NOT recommended! – if someone cracks your password, they will have access to all the private HOA information on the website.)
  • Click the blue ‘Update Profile’ button at the bottom of the page.